We want our customers to be satisfied with their purchases. Please read our policy carefully before requesting a return or refund.
1. Returns
Returns are accepted within 7 days of purchase.
The product must be unused, in original packaging, and in resalable condition.
Returns are only accepted if the item is faulty or damaged on arrival.
2. Non-Returnable Items
Opened or used earphones/headphones are not eligible for return or refund due to hygiene reasons, unless proven faulty.
Replica (dupe) products are sold as non-original alternatives, and feature differences are expected.
3. Refunds
Refunds are only processed if the product is confirmed faulty after inspection.
No refunds are issued for dissatisfaction based on feature expectations where the product is functioning as described.
4. Exchanges
Exchanges may be offered at management’s discretion.
For any concerns, please contact us directly and we will gladly assist.